Customer Satisfaction Survey: Real-World Example

[three_fifth] [caption id="attachment_6236" align="aligncenter" width="385"] Older and Dependent People[/caption] [/three_fifth] [two_fifth_last] [formlightbox_call title="La Alternativa a la Residencia" class="Alternativa_Residencia"] [/formlightbox_call]

[/two_fifth_last] We would like to share with you the evaluation questionnaire of a User of Alares We Care for You at Home who has benefited from the necessary services to give a person the option of remaining in their usual home without having to be admitted to a care facility, so that Older People and Dependent People can continue living in their homes.

1. How did you find out about or learn about our Alares We Care for You service?

Search engine search (Google, Yahoo, Bing…). Social media (Facebook, Twitter, Pinterest…). Associations Blog article. Shopping comparison websites. Advertisement in the media (TV, radio, press). Recommendation. ✓ I don't remember. Other.

2. Why did you decide to purchase the Alares We Care for You service?

Product price. Because it is an alternative to a care home. ✓ I was looking for home care. ✓ I could not find the product I was looking for anywhere else. A friend’s recommendation. Because I saw positive comments on social media and the website. I liked the information about the product. ✓ Other

3. Are you satisfied with the Alares We Care for You at Home service?

Quality. 9 Service start time. 9 Performance. 9 Match with the product description. 9 Other

4. Describe your experience with the Alares We Care for You at Home service. (rate from 0 to 9)

Was the payment process easy and transparent? 9 If you had any questions, did we resolve them correctly? 9 Was the service started within the agreed timeframe? 9

5. Have you felt well attended to by Alares staff?

Poor Fair Average Good Excellent ✓

6. Has the follow-up provided regarding the service been adequate?

Poor Fair Average Good Excellent ✓

7. To whom would you recommend our service?

To a friend. ✓ To a family member. ✓ To an acquaintance. ✓ I would not recommend it.

8. Would you purchase any of our services again? – Two possible answers: yes/no.

Yes. ✓ No.

9. How do you prefer to contact us?

Customer service telephone. ✓ Email. ✓ Twitter. Facebook. Chat. Other.

Would you like to learn how Alares We Care for You at Home works and what services it provides?

[formlightbox_call title="The Alternative to a Care Home"] [/formlightbox_call] [formlightbox_obj id="Alternativa_Residencia"] [/formlightbox_obj]