Privacy policy
In order to ensure compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, as well as with Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights, this privacy policy establishes how the personal data obtained will be processed.
Basic information about data protection
| Controller | Vivofácil S.A.U. |
|---|---|
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| Rights |
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| Recipients |
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| Data Protection Officer | Quality Data LOPD S.L. · Tax ID B-63788350 · dpd@vivofacil.com |
The data provided by the user will be processed and stored by:
| Name | Tax Identification Number | Registered office | Domain | Commercial Registry registration |
|---|---|---|---|---|
| Vivofácil S.A. | A-82277963 | 23 Miguel Yuste Street, 28037, Madrid | vivofacil.com | Madrid Commercial Registry, volume 17544, book 0, folio 124, section 8ª, page M-228869 |
Vivofácil S.A.U. is part of the Vivofácil Group; therefore, the companies comprising it are jointly responsible for processing. We inform you that the following companies operate under the name “Vivofácil”:
| Name | Tax Identification Number | Registered office | Domain | Commercial Registry entry |
|---|---|---|---|---|
| Vivofácil Centro Especial de Empleo S.A. | A-85760189 | 23 Miguel Yuste St., 28037, Madrid | vivofacileee.com | Madrid Commercial Registry, volume 26960, folio 161, page M 485801 |
| Fundación Vivofácil | G-84520618 | 23 Miguel Yuste St., 28037, Madrid | fundacionvivofacil.com | Ministry of Labour Foundations Registry, no. 28-1,381 |
| Fundación Diversidad | G-8559441 | 23 Miguel Yuste St., 28037, Madrid | fundaciondiversidad.com | Ministry of Labour Foundations Registry, no. 28/1554 |
| Alares Protección Familiar, S.A. | A-87249629 | 23 Miguel Yuste St., 28037, Madrid | Not applicable | Madrid Commercial Registry, volume 33,382, folio 90, page M-60093 |
Therefore, please note that when you access and interact with any of the referenced companies, you are interacting with all of them collectively with regard to security, information, and privacy policies.
In this section, we provide you with information about the role known as the “Data Protection Officer.” The purpose is to ensure that, if you wish to submit any request, you have the details needed to contact specific individuals.
| Data Protection Officer | Tax Identification Number | Controller | Contact |
|---|---|---|---|
| Quality Data LOPD S.L. (outsourced service) | B-63788350 | DPO, natural person: Josep Serra Vivofácil Internal Coordinator: Patricia Toral |
In writing: Calle Miguel Yuste 23, 28037, Madrid Email: dpd@vivofacil.com Telephone: 91 275 05 55 |
Likewise, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) by www.aepd.es.
This section presents a table describing the purposes for processing data that may take place through this website:
| Purpose of data use | Data categories | Lawful Basis for Use or Processing |
|---|---|---|
| Registration and account creation: We will need to process your data to identify you as a user and give you access to the features of our web platform | Identification data: First name, Last name, NIF/NIE, Email, Telephone, Address Personal characteristics: Date of birth |
The legal basis for processing is your initial consent when registering as a user, by accepting the consent checkbox provided in the completed form |
| Performance of the service agreement: Managing the purchasing process, payment for services, and possible refunds | Identification data: First name, Last name, NIF/NIE | The legal basis for processing is the performance of the service agreement that binds the parties. |
| Commercial communications management: Managing commercial, informational, and promotional newsletter mailings | Identification data: Email address | The legal basis is consent and acceptance of the data processing terms. |
| Usability and quality analysis: We will process your browsing data for analytical and statistical purposes. Tools: Google Analytics, Facebook Pixel, Hotjar, Albacross | Connection/browsing data: IP address, Device identification code, Metadata | The legal basis for processing is legitimate interest in analyzing usability and the user's level of satisfaction. |
| User support initiated through the web form | Identification data: First name, Last name, Email address, Telephone, Postal Code | The legal basis is consent and acceptance of the data processing terms. |
| For compliance with legal obligations: Tax and consumer obligations, handling complaints, and managing rights | Billing and payment data: Billing address | We will process the data based on the legal obligations applicable to us |
| Contact details: Processing orders and requests, and responding to inquiries or any type of request made by the user | Identification data: First name, Last name, Email, Telephone | We consider that we have a legitimate interest in handling the requests or inquiries you submit through the various contact channels available. |
| Service provision: Providing the service | Identification data: First name, Last name, NIF/NIE, Email, Telephone, Address, Account number | The legal basis for processing is the performance of the service agreement that binds the parties. |
Personal data may only be processed in relation to the purpose for which it was collected, and Vivofácil may not use such data for any other purpose than those indicated.
| Data | Retention Period |
|---|---|
| Account registration and service | For the duration of the contract with the user and, once it ends, for the statutory limitation period under applicable legislation. |
| Development and performance of the service agreement | Customer data is retained while the commercial/contractual relationship remains in effect. Once it ends, the data is deleted after 5 years. Data associated with billing and purchasing processes is retained for 5 years, extendable depending on the development of other laws. |
| Management of commercial communications | For as long as the user status remains in effect and, once it ends, for the statutory limitation period established by applicable legislation. |
| User support via web form | For as long as the user status remains in effect and, once it ends, for the statutory limitation period established by applicable legislation. |
| Profitability and life cycle (customers) | Until the user deletes the cookies from the device or exercises their right to object. |
| Compliance with legal obligations | We will process the data for the periods established by applicable legislation for each relevant legal obligation. |
| Contact details | For as long as necessary to handle your request or inquiry. Indefinitely unless you object or unsubscribe from corporate or commercial communications. |
Vivofácil may disclose users’ data to its partner companies, and especially to the other companies referenced in the first clause, which will be considered Data Processors of the data provided.
Access to data by third parties necessary for providing the service or processing the request is not considered a data transfer.
| Name | Tax Identification Number | Registered office | Purpose |
|---|---|---|---|
| Vivofácil Companies | Referenced in the first clause | Referenced in the first clause | Those generally established in this privacy policy |
| Competent Public Authorities | — | — | Compliance with applicable regulations and official requirements that Vivofácil may receive |
| Service Providers | — | — | The data will be disclosed in our capacity as a service provider to ensure the proper provision of the service and quality monitoring |
a) Access
The right of access consists of being able to learn what information the company holds about you.
b) Rectification
The right to rectification consists of correcting information/data held by the company about a data subject that is not up to date, accurate, or consistent with reality.
c) Erasure
The right to erasure consists of deleting the information/data held by the company that you no longer want to be used.
d) Right to data portability
This is intended to enable Vivofácil to provide the data in a standard format (for example, Excel) for migration/transfer to another third party authorized by you.
e) Right to object to processing
This consists of objecting to the use of information/data for certain specific purposes, such as not receiving commercial information.
f) Right to withdraw consent
This consists of objecting to the use of the information for the purposes for which you gave your consent. If you do not want this information to continue to be used for certain specific purposes, you may exercise this right at any time.
Email: privacidad@vivofacil.com
Vivofácil informs you that, as a general rule, no international transfers of personal data are made outside the European Economic Area (EEA).
However, if it is necessary to transfer personal data to third parties located outside the EEA, such transfers will be carried out in accordance with Articles 44 to 49 of the GDPR and using appropriate safeguards that ensure a level of protection equivalent to that required in the European Union.
In particular, Vivofácil may carry out international data transfers when any of the following circumstances applies:
- The destination country has been declared by the European Commission to provide an adequate level of protection.
- Standard Contractual Clauses (SCCs) approved by the European Commission have been signed with the data recipients.
- Binding Corporate Rules (BCRs) or other legally recognized mechanisms apply.
- One of the exceptions provided for in Article 49 of the GDPR applies, where appropriate.
All fields marked with an asterisk (*) in the Website forms must be completed, and failure to complete any of them may make it impossible to provide you with the requested services or information.
By clicking the "I Accept" button (or equivalent) included in the aforementioned forms, you declare that the information and data you have provided in them are accurate and truthful.
Minors may not use the services available through the Website without the prior authorization of their parents, guardians, or legal representatives, who will be solely responsible for all acts carried out through the Website by the minors in their care.
When parents, guardians, or legal representatives detect unauthorized or improperly safeguarded data processing, they may submit inquiries or complaints by sending a written request to privacidad@vivofacil.com.
In accordance with the current regulatory framework, we would like to inform you that some forms may contain two types of "check boxes" (selection boxes), depending on their purpose and subject matter:
Acceptance of the Terms and Conditions
(Associated with the purchasing, registration, and similar processes): for these types of forms, there will be (1) data processing associated with the process and (2) processing of your contact details to send commercial communications related to services or products associated with your registration or purchase process.
Consent to the Privacy Policy and/or data processing
For forms whose purpose and subject matter do not provide a legal basis for using your contact details for commercial and promotional purposes. This consent will authorize Vivofácil to send commercial, corporate, or promotional communications.
This website may collect cookie data and subsequently process it. For this purpose, the website has a cookie manager to enable you to exercise your right to restrict or object to their use.
We may modify the information contained in this Privacy Policy whenever we deem appropriate. If we do so, we will notify you through various means via the Platform (for example, through a banner or pop-up). In any event, we suggest that you review this Privacy Policy from time to time in case there are changes or we introduce an interactive improvement, especially since you will always find it as a permanent source of information on our Website.
