FIRST. — Identification details

In compliance with Law 34/2002 of 11 July on information society services and electronic commerce, we provide you with the details of the platform owner:

Vivofácil S.A.U. (hereinafter, Vivofácil European trademark 018.644.795) is part of Grupo Vivofácil. Therefore, the companies that make up the group are jointly responsible for processing. This means that the companies may operate through several domains containing websites, and, generally, these websites are subject to the same framework of common rules, guidelines and instructions for the processing of personal data.

We inform you that the following companies operate under the name "Grupo Vivofácil":

Therefore, please note that when you access and interact with any of the referenced companies, you are doing so with all of them with regard to security, information and privacy policies, as well as the processing of and access to such information between them.

SECOND. — Use of the website

When you access our website, you assume responsibility for its use. This responsibility extends to any registration required to access certain services or content. During registration, you will be responsible for providing truthful and lawful information. If you register as a user on our website, the information you enter must be correct, up to date, and truthful. As a registered User, you are responsible for safeguarding your password at all times. If someone else uses it, you lose it, or you share it, you may suffer consequences, and that will be your responsibility. If you believe that someone else is using your password without permission or might do so, notify Vivofácil immediately. In any event, we remind you that Vivofácil is not responsible for safeguarding your account or for how you use it.

As a user, you agree to make appropriate use of the content and services (such as chat services, discussion forums, or news groups) offered through this website and, by way of example but not limitation, not to use them to:

• Engaging in illicit, illegal, or acts contrary to good faith and public order.
• Disseminating racist, xenophobic, illegal pornographic content or propaganda, content that glorifies terrorism, or content that violates human rights.
• Causing damage to Vivofácil's physical and logical systems, those of its providers or third parties; introducing or spreading computer viruses or any other physical or logical systems on the network that could cause the aforementioned damage.
• Attempting to access or, where applicable, use other users' email accounts and modify or manipulate their messages.

Vivofácil reserves the right to remove any comments and contributions that violate respect for human dignity; are discriminatory, xenophobic, racist, or pornographic; promote terrorism; threaten young people or children, public order, or public safety; or that, in our opinion, are unsuitable for publication. In any event, Vivofácil shall not be liable for opinions expressed by users or consumers through forums, chats, or other participation tools.

If you fail to comply with these Terms and Conditions of Use and Sale, Vivofácil may exercise the rights and take the legal action available to it as a result of such non-compliance.

Furthermore, whenever you use any of the services provided by Vivofácil, you will be subject to both the general terms and conditions and the specific conditions of the service contracted.

THIRD. — Purchasing policy, customer service, and complaints management

3.1 Purchasing policy

In order to comply with the provisions of Law 34/2002 of July 11 on information society services and electronic commerce, the following procedure is established for the purchasing process:

• The purchase procedure for some of the services covered herein may be subject to prior registration (data).
• The price of the service will be indicated during the purchase process before payment is made.
• The prices of the services are stated in euros (€) and include Value Added Tax (VAT), which will be itemized when the purchase process begins.
• If the purchase may entail other associated costs, such as taxes, shipping charges, etc., these will be clearly identified so that the user/consumer has this information before confirming/accepting the purchase.
• The contracting of certain services may be subject to discounts under certain conditions established on this website, which must be verified during the purchase process.
• If you request a quote, it may be changed without prior notice until the purchase or contracting process has been confirmed.
• When you make a purchase, various payment methods will be available and will appear during the purchase process.
• In any event, payment for the service will be made when the service is contracted, regardless of the selected payment method.
• Furthermore, if you are interested in completing the purchase process for any of the services included in the Vivofácil Store, you acknowledge that you are over 18 years of age and, if not, agree not to complete the purchase. Vivofácil shall not be held responsible under any circumstances for Users providing an inaccurate age.

To complete the purchase of any service, you must accept the general contracting terms and conditions applicable to the service, as well as the privacy policy, which will appear at the end of the purchase process. You must do so by clicking the checkbox provided for this purpose and confirming your selection to purchase the service.

3.2 Automatic renewal of services

If you contract a service that renews automatically for successive periods, Vivofácil will inform you before the service is renewed through the communication channels provided during the contracting process.

This communication will be sent sufficiently in advance of the renewal date to allow you to decide whether you wish to continue with the service or cancel the renewal.

In any event, you may cancel the automatic renewal of the service before it takes place through the channels enabled by Vivofácil for this purpose.

You may cancel the automatic renewal of the contracted services at any time through the same channels used to contract them or via the contact methods provided by Vivofácil.

Vivofácil will provide clear and accessible procedures for cancelling the contracted services.

3.3 Customer service and complaint management

Vivofácil provides a customer service dedicated to handling queries, issues, suggestions, and complaints relating to the services offered through this website.

You may contact Vivofácil through the channels provided on the website or via the email address designated for this purpose.

Vivofácil undertakes to address your queries and complaints as quickly as possible and, in any event, within the maximum period of 15 days established by the applicable customer service and consumer protection regulations.

If the complaint submitted has not been resolved satisfactorily, you may use the out-of-court dispute resolution mechanisms provided for in the applicable legislation.

FOURTH. — Returns Policy and Right of Withdrawal

If you are not satisfied with the purchase of the services acquired through this website, you may exercise your right to withdraw from it, in accordance with the provisions of the following paragraphs:

Period for exercising the right of withdrawal: You may exercise the right of withdrawal without having to provide any justification within 14 calendar days from the time the contract for the purchase of the services is concluded.

Exercise of the right of withdrawal: To exercise the right of withdrawal from the services purchased through this website, you must unequivocally state your decision to withdraw from the contract using one of the following methods:

• You may contact our Customer Service by email, unequivocally stating your decision to withdraw from the contract.
• Alternatively, you may exercise your right of withdrawal by completing and sending, via the designated email address, the withdrawal form available on the website. If you choose this option, Vivofácil will send you an email without delay confirming receipt of the form. The right of withdrawal will be deemed to have been exercised within the applicable period when you have sent the communication concerning the exercise of this right before the relevant period expires, under the terms indicated above.

Effects of withdrawal: Once you have exercised your right of withdrawal under the terms set out above, Vivofácil will refund you the amount paid for the services purchased within no more than 14 calendar days from receipt of the withdrawal notice. Vivofácil will issue the refund using the same payment method you used to pay for the purchase.

If you exercise your right to withdraw from the contract after performance of the service has begun, Vivofácil may charge you a proportionate amount for the service already provided, calculated on the basis of the total agreed price.

Exceptions to the right of withdrawal: The right of withdrawal shall not apply to contracts relating to:

• The provision of services once the service has been fully performed, and, if the contract imposes a payment obligation on the user or consumer, when performance has begun with the user’s or consumer’s prior express consent and with their knowledge that, once the business had fully performed the contract, they would have lost their right of withdrawal.
• The provision of services whose price depends on fluctuations in the financial market that the business cannot control and that may occur during the withdrawal period.
• Contracts under which the user or consumer has specifically requested the business to visit them to carry out urgent repairs or maintenance; if, during that visit, the business provides services in addition to those specifically requested by the consumer or supplies goods other than replacement parts necessarily used to carry out the maintenance or repair, the right of withdrawal must apply to those additional services or goods.
• In the case of promotions in which several independent services are purchased as part of the same package (for example: the “Rural” Package, the “We Take Care of You” Package, or similar), if you withdraw, you must withdraw from all the services included in the promotion.

FIFTH. — Use of cookies and storage of IP addresses

This website may use cookies to personalize and make your browsing experience as easy as possible. Cookies are associated only with an anonymous user or consumer and their computer, and do not provide information that could be used to infer the user’s or consumer’s personal data. But don’t worry: you can configure your browser to notify you of and reject the installation of cookies sent by Vivofácil, without affecting your ability to access the Content.

Cookies may collect information related to your browsing, such as your IP address, the type of device used, or certain browsing preferences. In any event, cookies will be used in accordance with the applicable regulations.

You can configure your browser to accept, block, or delete the cookies installed on your device. However, disabling certain cookies could affect the proper functioning of some website services.

For more detailed information about the use of cookies, their purpose, and how to configure or reject them, you can consult our Cookie Policy, available on this website.

SIXTH. — Content and Services Not Affiliated with the Website

This website may provide you with technical linking devices, directories, and search engines that allow you to access webpages belonging to and/or managed by third parties. These linked sites are provided solely to make your browsing experience more convenient.

Under no circumstances will Vivofácil assume any liability for the content of any link belonging to an external website, nor guarantee the technical availability, quality, reliability, accuracy, scope, truthfulness, validity, or constitutionality of any material or information contained in any such hyperlinks or other Internet sites. Likewise, the inclusion of these external links does not imply any type of association, merger, or participation between Vivofácil and the connected entities.

SEVENTH. — Website Accessibility

At Vivofácil, we work continuously to make this website accessible to as many people as possible, regardless of their circumstances or abilities.

To this end, we strive to ensure that the content, services, and functionality available on the website are developed with digital accessibility recommendations and best practices in mind, with the aim of facilitating clear, comprehensible, and usable navigation for all users.

However, certain website content or functionality may not be fully adapted at all times to the applicable accessibility standards.

If you encounter any difficulty accessing any content or functionality on the website, you can contact Vivofácil through the channels provided on the website to report the issue. We will do everything possible to provide the information or assistance you need and to progressively improve the website’s accessibility.

EIGHTH. — Disclaimer and limitations of liability

Vivofácil will make every effort to keep this website operational, ensuring its availability and proper functioning. However, access to this website may be temporarily restricted or suspended due to changes or maintenance that may be carried out on it, and Vivofácil shall bear no liability in this regard.

Therefore, Vivofácil and its licensors or agents shall not, under any circumstances, be liable for damages of any kind that may arise, including, by way of example: errors or omissions in the content, unavailability of the portal, or the transmission of viruses or malicious or harmful programs through the content, despite having adopted all the necessary technological measures to prevent this.

Vivofácil shall not be liable for delays in or failure to fulfill its obligations under these terms and conditions if such delays or failures are due to force majeure or circumstances beyond Vivofácil’s control, without prejudice to your right as a consumer to receive the service within a reasonable period or to receive a refund for the purchase if the requested services cannot be provided within a reasonable period.

Likewise, Vivofácil shall not be liable for losses of any kind that may arise as a consequence of carrying out a transaction through this website, including business losses of revenue (loss of profit).

Vivofácil shall also not be liable for any improper use that users may make of the content or services available on the website, nor for any loss or damage that may result from using the information contained therein.

NINTH. — Intellectual and industrial property

By accessing our website, you agree to respect all intellectual and industrial property rights relating to that page.

The text, images, graphics, audio files, animation files, video files, software, and appearance of the Vivofácil website are protected by intellectual and industrial property rights. These elements may not be validly and lawfully copied or distributed for commercial use, nor may they be modified or inserted into other websites without the express prior authorization of their owners.

Under no circumstances does access to or browsing of the Platform imply any type of waiver, transfer, license, or assignment, in whole or in part, of those rights, unless expressly provided otherwise in writing.

All intellectual and industrial property rights in the Platform’s content and/or services are reserved. In particular, it is prohibited to modify, copy, reproduce, publicly communicate, transform, or distribute, by any means and in any form, all or part of the content included therein for public or commercial purposes without the prior, express, written authorization of the respective rights holders.

TENTH. — Partial invalidity

If any provision of these Terms of Use is declared wholly or partially null and void or ineffective, such nullity or ineffectiveness will affect only that provision or the part thereof that is null and void or ineffective. These Terms of Use will remain in force in all other respects, and the provision will be deemed wholly or partially not to have been included.

ELEVENTH. — Waiver

Our failure to require strict compliance with any of the obligations you assume under these Terms and Conditions of Use and Sale, or our failure to exercise any rights or remedies that may be available to us under that agreement or the Conditions, will not constitute a waiver or limitation of those rights or remedies, nor will it exempt you from complying with those obligations. Our waiver of any specific right or remedy will not constitute a waiver of any other rights or remedies arising from the Conditions.

TWELFTH. — Availability

The services offered through any of Vivofácil’s websites are available exclusively for provision in mainland Spain, the Balearic Islands, and the Canary Islands. Vivofácil will display up-to-date information on the availability of the services offered on its website. Nevertheless, a service whose availability has been confirmed by Vivofácil may not be available for reasons not attributable to Vivofácil. In such cases, Vivofácil will inform you of the situation through the means by which you consented to be contacted and will offer you the following alternatives:

• Performance of the service within a period longer than initially indicated, subject to the customer’s prior approval, at no additional cost.
• A refund of the amount charged within a maximum period of 14 days from when you inform us that this is the chosen alternative, using the same payment method used when paying for the service.

Vivofácil may limit, suspend, or modify the availability of certain services for technical or operational reasons or as a result of regulatory changes, without this giving the user any right to compensation, except in cases provided for under consumer protection regulations.

THIRTEENTH. — Notifications and Communications

In accordance with Article 21 of Law 34/2002 of July 11 on information society services and electronic commerce, some of the information or communications we send you must be in writing. By using this website, you agree that most of those communications with us will be electronic. We will contact you by email or provide you with information through notices on this website. For contractual purposes, you consent to using this electronic means of communication and acknowledge that every contract, notification, information, and other communication that we send you electronically meets the legal requirements for being in writing. This condition does not affect your rights recognized by law.

FOURTEENTH. — Transfer of the Service

To ensure the proper provision of the services offered, by accepting these terms and conditions of use, you expressly consent to the possible transfer of the provision of the offered services between any of the companies mentioned in the first clause of the document.

FIFTEENTH. — Applicable legislation and jurisdiction

The parties expressly agree that these terms and conditions shall be governed by and interpreted in all respects in accordance with the legislation in force in Spain.

To resolve any question or disagreement that may arise in relation to the interpretation, compliance with, or performance of these terms and conditions, the parties expressly submit to the jurisdiction and authority of the Courts and Tribunals corresponding to the buyer’s domicile or the place where the contractual obligation is performed.

SIXTEENTH. — Modification and duration of these conditions

Vivofácil reserves the right to make any changes to this website that it deems appropriate without prior notice, including changing, removing, or adding both the content and services provided through it and the way in which they are presented or located on the website, as well as access to them. The validity of these conditions will depend on their publication and they will remain in force until they are amended by others duly published.

Last revised: March 2026