At VivoFácil, we have strong values and principles that serve as the foundation and guide for all our actions and business activities, forming part of our corporate culture. Therefore, we have a responsibility to reinforce this conduct among all members of the organization, associates, customers, and suppliers.

Accordingly, we have created an appropriate channel for detecting any type of violation or action that contravenes the law or our internal regulations at an early stage, in order to take suitable measures to prevent or mitigate harm to our customers, employees, associates, suppliers, anyone else connected with the company, and the company itself.

Therefore, if you have information about any type of unlawful act or violation of VivoFácil's policies, you can report it through our online reporting channel, which guarantees the anonymity and/or confidentiality, equality, and fair treatment of all persons involved. At VivoFácil, no retaliation of any kind is tolerated against anyone who submits a report in good faith, even if the investigation does not confirm the reported facts.

Submit a report

We count on you to help build a strong corporate culture, believe in it, and put it into practice every day. Accordingly, we inform you that all data provided will be processed in accordance with applicable data privacy requirements and current law.

Please note that this channel is exclusively intended for complaints concerning an unlawful act or a violation of internal corporate policies. Complaints related to any of our services must be submitted through the appropriate point of contact.

Once your report has been submitted, receipt will be confirmed within 7 days.

If you have any concerns, you can contact the Compliance Department directly through:

Check the status of my report

After submitting a report, the system will provide you with a unique identification code, allowing you to check its processing status at any time through the Reporting Channel.

Likewise, if you later wish to add more information to that initially provided in your report, you can do so by entering the same code.