Starting next January 2008, Alares®, a company specializing in Family Assistance, will provide Accor Services employees and their immediate family members with its family assistance services through its Work-Life, Family and Personal Life Balance Program for companies.
Alares® services—which will be provided anywhere in the country—are designed to meet a wide range of needs that arise in everyday life as a result of illness, accident or postoperative recovery, and that disrupt people’s lives.
Accor Services, the second strategic business of the Accor Hotel Group (Europe’s hotel industry leader, with more than 4,000 hotels in 100 countries), is the world leader in the issuance of service vouchers. With 23 million users worldwide and more than one million affiliated establishments, Accor Services designs, develops and manages innovative solutions such as Ticket Restaurant®, Ticket Guarderia®, Ticket Informática® and Ticket Compliments®. Named a Best Place to Work for two consecutive years, Accor Services Spain promotes work-life balance and employee well-being, just as it does among its corporate clients through the products and services it markets.
Alares®’s Work-Life, Family and Personal Life Balance Program received the “Imserso Infanta Cristina Awards, 2004” for Innovation and Best Work-Life, Family and Personal Life Balance Program from the Ministry of Labour and Social Affairs.
This Program—which has operated in the Spanish market since 1999—follows procedures audited by AENOR and backed by UNE-EN ISO 9001/2000 quality certification. Alares® is the only company in Spain that guarantees the direct provision of its care and social-healthcare services anywhere in the country, thereby ensuring assistance for employees’ family members wherever they may be.
The implementation of the Balance Program by Alares® benefits the company by directly increasing employee motivation and indirectly enhancing the company’s competitiveness. The Program includes the provision of the following services:
• Personal Home Assistance: Care assistants for companionship, getting people up, putting them to bed, helping with meals and caring for sick children.
• Specialized Home Treatments: Physiotherapists, psychologists, nurses and private tutors for children in the event of illness.
• Unlimited, Anonymous Telephone Consultations in the following areas: Medical, Legal, Psychological, Social and Dietary-Nutritional.
• Selection of Social-Healthcare Professionals, Domestic Service Staff or Childcare Providers.
By providing services to Accor Services, Alares® is continuing its strategy aimed at achieving one of its priority objectives: helping individuals, companies and institutions participate in the collective process of building a social reality with a better quality of life for citizens.
