A recent study published by INESE, “Key Figures for the Spanish Insurance Sector 2013,” highlights that insurers’ technical-account result worsened by 12.91%. The study, prepared annually by INESE, shows that insurers’ technical-account result fell by 12.91% last year, reaching €4,907.6 million. These figures paint a less-than-positive picture and highlight the need to analyze the problem thoroughly and, therefore, seek solutions.
Customer satisfaction: First and foremost
The customer experience is the determining factor influencing the image customers have of a brand. By far, customers prefer brands that appear approachable, engage with them, and care about their satisfaction.
This is reflected in the study conducted by the Path to Purchase Institute (P2PI) together with Croxxmarkd and Maketing Werks. The key, therefore, lies in customer satisfaction: when we truly connect with customers’ emotions and meet their real needs, we achieve it.
At Alares, our extensive client base includes numerous insurers that year after year significantly improve their financial results through services that genuinely meet their customers’ everyday needs.
If a customer has a product/service from any company and, as an added value, it includes a range of services that care both for them and for their family, they will always receive it very positively. Therefore, now more than ever, companies must invest in what matters most: people.
How do we do it?
Along these lines, we offer the opportunity to connect with customers’ emotions, as we are experts in providing essential personal services for everyday life and we take care of what matters most to them: their family.
We offer insurers the opportunity to differentiate themselves from the competition and strengthen customer loyalty, retention, and acquisition for their companies, as we help build strong, lasting relationships with their target audience, regardless of the type of product they market.
We strengthen the brand and add value to the business by surprising customers and exceeding their expectations, so that their satisfaction is maximized.
We generate greater productivity and new revenue. Our services, combined with any insurance policy, meet the needs of customers and their families and make them feel cared for and valued at all times.
We strengthen your Corporate Social Responsibility (CSR), by helping customers and their family members achieve a better quality of life and greater independence, while helping them reconcile their personal, family, and professional lives.
All of this translates into a dual benefit: social responsibility and productivity
In addition, all services can count as Responsible Procurement, as they can be provided through our Special Employment Center, Alares Social, where more than 90% of our workforce consists of people with disabilities. This will allow any company to increase its compliance rate under the new law on the integration and social inclusion of people with disabilities.
High-value-added services: The key to differentiation and business leadership
A recent study published by INESE, “Key Figures for the Spanish Insurance Sector 2013,” highlights that insurers’ technical-account result worsened by 12.91%. The study, prepared annually by INESE, shows that insurers’ technical-account result fell by 12.91% last year, reaching €4,907.6 million. These figures paint a less-than-positive picture and highlight the need to analyze the problem thoroughly and, therefore, seek solutions.
Customer satisfaction: First and foremost
The customer experience is the determining factor influencing the image customers have of a brand. By far, customers prefer brands that appear approachable, engage with them, and care about their satisfaction.
This is reflected in the study conducted by the Path to Purchase Institute (P2PI) together with Croxxmarkd and Maketing Werks. The key, therefore, lies in customer satisfaction: when we truly connect with customers’ emotions and meet their real needs, we achieve it.
At Alares, our extensive client base includes numerous insurers that year after year significantly improve their financial results through services that genuinely meet their customers’ everyday needs.
If a customer has a product/service from any company and, as an added value, it includes a range of services that care both for them and for their family, they will always receive it very positively. Therefore, now more than ever, companies must invest in what matters most: people.
How do we do it?
Along these lines, we offer the opportunity to connect with customers’ emotions, as we are experts in providing essential personal services for everyday life and we take care of what matters most to them: their family.
We offer insurers the opportunity to differentiate themselves from the competition and strengthen customer loyalty, retention, and acquisition for their companies, as we help build strong, lasting relationships with their target audience, regardless of the type of product they market.
We strengthen the brand and add value to the business by surprising customers and exceeding their expectations, so that their satisfaction is maximized.
We generate greater productivity and new revenue. Our services, combined with any insurance policy, meet the needs of customers and their families and make them feel cared for and valued at all times.
We strengthen your Corporate Social Responsibility (CSR), by helping customers and their family members achieve a better quality of life and greater independence, while helping them reconcile their personal, family, and professional lives.
All of this translates into a dual benefit: social responsibility and productivity
In addition, all services can count as Responsible Procurement, as they can be provided through our Special Employment Center, Alares Social, where more than 90% of our workforce consists of people with disabilities. This will allow any company to increase its compliance rate under the new law on the integration and social inclusion of people with disabilities.
