Vivofácil’s 24-hour telecare service is a permanent safety and support solution that allows users to maintain their independence at home, with the peace of mind of knowing that a highly qualified team is available at all times in the event of any incident. Vivofácil creates fully personalized technological equipment adapted to each person’s specific needs and circumstances—both physical and personal—with devices for use inside and outside the home. It is designed especially for older people who want to continue living independently, while having immediate support from professionals whenever they need it.

Vivofácil’s telecare service offers two equipment options depending on the user’s profile. For people with mild to moderate health deterioration who spend time at home, there is an option with a fixed terminal connected to the power supply and a portable button that can be worn around the neck or on the wrist and is water-resistant. For people with a more active lifestyle, there is a more advanced option that includes a GPS tracker, a hands-free telephone system for both receiving and making calls with Vivofácil’s response center, and a 24-hour emergency button with geolocation for use outside the home. In addition, Vivofácil’s technology can also be activated from the user’s smartphone.

Vivofácil’s 24-hour telecare service has an initial cost of €99 (VAT included), covering the preparation, delivery, and setup of the personalized technological equipment, with Vivofácil’s 100% guarantee. The ongoing service price may vary by autonomous community, as some prices may differ in Catalonia, the Basque Country, Navarre, and the Balearic Islands. To find out the exact price tailored to your profile and situation, we recommend contacting us at 900 877 977 so we can find the solution best suited to your needs.

The social and healthcare record is one of the most valuable elements of Vivofácil’s 24-hour telecare service. It consists of a complete user record that includes their medical history, the medication they are currently taking, and the contact details of relatives, friends, and trusted neighbors. This information is available at Vivofácil’s emergency response center so that, in any emergency, the response can be as fast and effective as possible. If the user changes medication, travels, or modifies any relevant information, they can update it immediately by pressing the button on their device.

Yes, Vivofácil’s most advanced telecare option is designed for use both inside and outside the home, with worldwide coverage wherever there is a mobile signal. The 24-hour teleprotection system includes GPS geolocation through the user’s personal device or smartphone, as well as global emergency management. This makes it especially useful for older people who go for walks alone, travel, or live in rural areas where they may need help outside the home. The device can also be moved between different homes without any problem.

Vivofácil’s 24-hour telecare service is intended for older people who want to maintain their autonomy and independence at home without giving up security; people with disabilities; people at risk, such as pregnant women or those with chronic illnesses; and also young people who live alone or study away from home. It is equally useful for families who cannot always be present and want the peace of mind of knowing that their loved ones have immediate support 24 hours a day. Ultimately, anyone who values active security and ongoing support can benefit from this service.

Yes, Vivofácil’s telecare ecosystem goes far beyond a simple emergency button. The service provides a direct connection to a 24-hour emergency response center and is complemented by unlimited telemedicine—doctors available by phone or video call—regular follow-up for medication reminders, medical appointment management, and reminders tailored to the frequency each user needs. When included in comprehensive plans such as Vivofácil Health and 24H Care, the service also includes immediate medical video consultations with prescriptions, home-delivered pharmacy services, and much more, providing truly comprehensive healthcare and security coverage.

Public telecare in Spain is managed by the autonomous communities and is generally intended for people with officially recognized dependency, subject to specific requirements and potentially long waiting lists. Vivofácil’s private telecare, by contrast, is available to anyone without the need to meet prior administrative requirements, with immediate subscription, fully personalized equipment, coverage both inside and outside the home and worldwide wherever there is mobile coverage, and the option to combine it with the other services in the Vivofácil ecosystem. It is the ideal solution for anyone who does not want to or cannot wait for the administration’s processing times.

Before delivering the equipment, Vivofácil assesses each person’s specific needs and circumstances—both physical and personal—to determine which technological option and devices are most suitable in each case. The final approval of the selected option always rests with the customer. The result is a completely tailored system: the type of device, activated features, contacts registered in the health and social care profile, and frequency of periodic follow-ups are adapted to each user’s situation, ensuring that the service is useful and convenient from day one.

Yes, Vivofácil’s 24-hour telecare service covers the whole of Spain, including both major cities and rural areas and small towns. The GPS and external-telephone option also works with mobile coverage worldwide, making it a solution without geographic boundaries. Prices may vary in the regions of Catalonia, the Basque Country, Navarre, and the Balearic Islands. To confirm the specific terms in your area or resolve any questions before signing up, we recommend contacting us at 900 877 977 so we can find the solution best suited to your needs.

Yes, and that is precisely one of its main advantages over other providers. Vivofácil’s telecare service integrates naturally with the platform’s broader ecosystem of services: in-home care for older adults, comprehensive home assistance, in-home family doctor visits, nursing, home delivery from pharmacies, telephone medical consultations, and the PACO personal assistant service. This combination of technological security and human support makes Vivofácil one of the most comprehensive solutions on the market for ensuring the well-being of older adults and dependent people in their own homes.

Vivofácil’s 24-hour telecare service for individuals is designed for older adults, people who are dependent on others, or anyone who needs constant security in their daily life. If you are interested in offering it as a corporate benefit for employees with vulnerable family members, Vivofácil has a dedicated business division with well-being and care solutions tailored to each organization. You can explore this offering in the Businesses section of our website or contact us directly at 900 877 977 for personalized advice with no obligation.