Vivofácil’s comprehensive in-home assistance service, known as “We Care for You at Home,” is a complete long-term care and companionship solution designed to help older, dependent, or ill people continue living in their own homes with complete safety and well-being. It goes far beyond occasional hourly care: it includes staff selection, contract administration, assistance with Dependence Law applications, free telecare, unlimited home delivery of medication, and a dental plan, among other services. It is a genuine, high-quality alternative to residential care for anyone who wants to age with dignity at home.

This service is designed for older and dependent people who wish to remain at home without giving up personalized, high-quality care, as well as for people who are ill or recovering and need ongoing support in their daily lives. It is also ideal for families who work and cannot take on the care of an older relative alone but want to ensure that their loved one enjoys a fulfilling, well-organized life at home. Ultimately, it is for anyone who values the peace of mind of knowing that their loved ones are cared for by trusted professionals without having to move into a care home.

Vivofácil’s “We Care for You at Home” service includes a comprehensive package: thorough selection of the most suitable professional for each case, management of all administrative procedures related to hiring, assistance with Dependence Law applications from expert advisers, free telecare with a personalized SOS button, unlimited home delivery of medication, and access to the dental plan at more than 2,500 clinics throughout Spain. The service also includes unlimited professional replacements with a three-month guarantee, ensuring that the person receiving care is always in the best hands.

Vivofácil adapts its in-home care service to each family’s specific needs. The live-in option involves the professional residing in the home, including accommodation and meals, and is ideal for cases requiring continuous 24-hour care. A full-time live-out option is also available, in which the caregiver comes to the home during working hours without staying overnight. Both options cover working days, from Monday to Friday and Saturdays until 2 p.m., under the 38-hour-per-week plan. To find out the exact rate for your situation, we recommend contacting us at 900 877 977.

The price of Vivofácil’s comprehensive in-home assistance service varies depending on the option chosen—live-in or live-out—the number of hours per week, and the specific needs of the person receiving care. The professional’s travel to the home is always free for the client anywhere in Spain. Prices may vary in areas that are difficult to access or sparsely populated. Public holidays are also not included in the base price and incur an additional charge. To receive a personalized quote tailored to your specific situation, we recommend contacting us at 900 877 977 so we can find the best solution for your needs.

Vivofácil is the direct service provider: all its caregivers are professionals directly employed by the company under Spain’s General Social Security Scheme, not self-employed workers or external intermediaries. This provides a fundamental guarantee of quality, safety, and continuity of service, as Vivofácil assumes full legal and employment responsibility for its team. In addition, all professionals have civil liability insurance. Hiring Vivofácil means being certain that the person entering your home has been selected, hired, and supported by a company with more than 26 years of experience.

Caring for an older person at home with Vivofácil allows them to remain in their familiar surroundings, surrounded by their belongings, routines, and loved ones, which significantly contributes to their emotional well-being and quality of life. Compared with a care home, in-home care provides completely personalized attention adapted to the person’s own rhythms, without the rigid protocols of a communal facility. Growing older at home avoids the stress of adapting to an unfamiliar environment, helps maintain independence, and facilitates close contact with family. For those who value independence and life in their own home, Vivofácil’s service is the perfect alternative to a care home.

Vivofácil carries out a thorough selection process to identify the professional who best meets the specific needs of each individual and family. The caregiver's experience, personal profile, and the specific circumstances of the person receiving care are taken into account to achieve the best possible match. Once the professional has been assigned, the service includes a 3-month guarantee with unlimited replacements: if, for any reason, the caregiver is not a good fit or must leave the service, Vivofácil carries out a new selection at no additional cost. We also handle all the administrative management related to the contract.

Yes, the "We Care for You at Home" service includes free telecare with technological equipment fully personalized according to each service user's physical and personal needs. It includes a teleprotection SOS button that provides extra security for both the older person and their family, as well as regular follow-up for medication reminders, medical appointment management, and assistance in the event of any incident. This telecare service complements the caregiver's in-person support and ensures that the older person is never left unattended, even when the professional is not present at home.

There are several home assistance companies in Spain, but Vivofácil stands out as a direct service provider with more than 26 years of experience, over 3,500 professionals on staff registered with Social Security, and coverage throughout Spain. Unlike platforms that act as intermediaries between families and self-employed caregivers, Vivofácil assumes full legal and employment responsibility, offers a replacement guarantee, handles applications under the Dependency Law, includes telecare and home delivery of medication, and manages all administrative procedures. It is an all-in-one solution that saves families from having to coordinate with multiple providers.

Yes, Vivofácil provides its personalized comprehensive assistance service throughout Spain, both in major cities such as Madrid, Barcelona, Valencia, and Seville and in smaller municipalities. Travel by the professional to the client's home is always free for the client anywhere in the country. In hard-to-reach areas or sparsely populated regions, there may be variations in pricing or in the time required to assign a professional. If you have questions about availability in your specific locality, we recommend contacting us at 900 877 977 to find the best solution tailored to your needs.

Vivofácil's comprehensive in-home assistance service includes support from a team of expert advisers to manage all procedures related to the Dependency Act with the relevant administration. This support is particularly valuable for families who do not know where to start or lack the time to handle the paperwork required to request recognition of their level of dependency. Having this process included in the service facilitates access to available public benefits and assistance, and significantly eases the bureaucratic burden placed on families at an already demanding time.

Yes. In addition to older people and dependents, Vivofácil's "We Care for You at Home" service is also available to care for people who are ill and need ongoing assistance at home. Vivofácil professionals are trained to help with the patient's everyday needs, from hygiene and meals to emotional support and unlimited in-home medication management. It is an especially suitable solution for chronic illness, extended convalescence, or any situation in which a person needs constant support but prefers—or needs—to remain in their own home.

Vivofácil's comprehensive in-home assistance service, "We Care for You at Home," is intended for individuals and their families. If you are interested in introducing this type of benefit in a corporate setting—for example, as part of an employee work-life balance plan or a care program for employees with dependent family members—Vivofácil has a dedicated business division offering customized solutions tailored to each organization's needs. You can explore this offering in the Businesses section of our website or contact us at 900 877 977 for advice with no obligation.

Vivofácil provides for this scenario in its terms of service. If the caregiver takes sick leave, during the first 15 days the agreed amount is billed, along with the cost of a replacement professional, if applicable. From day 16 onward, only the Social Security costs incurred by Vivofácil for the employee on sick leave are billed, meaning the client does not have to pay for a service they are not receiving. This transparent and clear policy protects families and ensures that their loved one's care is never neglected, giving them peace of mind by knowing exactly what is billed in each situation.