The “Your Child Feels at Home” service is an annual comprehensive assistance plan designed to support international students coming to Spain, especially those participating in programs such as Erasmus. It includes unlimited access to a personal assistant available 24 hours a day, 365 days a year; unlimited telephone consultations with a general practitioner and a lawyer; a “second mother” service for personal care and support; free access to dental consultations at more than 1,600 clinics; mobile teleprotection; and telepharmacy access to five services. Everything is designed to give parents complete peace of mind while their child lives their experience in Spain.

This service is specifically designed for families whose children come to study in Spain, whether through exchange programs such as Erasmus or other academic stays. It is ideal for parents living abroad who want to ensure that their child has genuine support in the event of any unforeseen circumstance—from handling administrative matters to attending a medical consultation or dealing with a personal situation requiring immediate guidance and assistance. Vivofácil acts as a safety net for the student throughout their stay.

The “second mother” service is one of the plan’s most distinctive features. It provides personalized care and support that Vivofácil delivers through the appropriate professional, depending on the student’s specific needs. This may include companionship, supervision, or any type of personal assistance that would normally be provided by a close family member. The aim is to ensure that the young person never feels alone when facing a difficult situation, always having someone they trust to turn to.

The service costs €179 per year, which is less than €15 per month for comprehensive coverage including personal, medical, legal, dental, and teleprotection assistance. The subscription is annual and can be arranged directly through the Vivofácil website. If you have questions about the payment method or would like personalized advice before subscribing, we recommend contacting us at 900 877 977 to find the best solution tailored to your needs.

Access to the personal assistant is unlimited and available 24 hours a day, 365 days a year by telephone. This means your child can receive guidance and help at any time, including weekends, public holidays, or during nighttime emergencies. For parents who live far away, knowing that their child can speak to someone they trust at any time is one of the greatest sources of peace of mind this plan offers.

The service includes unlimited calls to a general practitioner, allowing the student to resolve health-related questions, receive guidance about symptoms, or manage medical situations without having to attend an appointment in person or navigate an unfamiliar healthcare system. In addition, the plan includes discounts at medical centers and the telepharmacy service, which provides access to five pharmaceutical services. It is coverage designed to help young people manage their health quickly and easily throughout their stay in Spain.

Teleprotection allows a speed-dial button to be programmed on the student’s mobile phone, connecting them immediately with Vivofácil’s Assistance center. In any emergency, risky situation, or simply when they urgently need help, the young person can activate this contact with a single tap. It is a personal safety measure that provides peace of mind for both the student and their parents, knowing that someone is always on the other end ready to take action.

The plan includes access to five telepharmacy services, designed to simplify the management of medication and pharmaceutical needs without requiring students to travel or be familiar with the local system. For more details about the specific telepharmacy services included and how to activate them, we recommend contacting us at 900 877 977 so we can find the best solution for your needs.

Yes. Through the unlimited personal assistant available 24/7, students can receive guidance and support in resolving issues related to documentation, administrative procedures, finding housing solutions, or other practical day-to-day needs. Vivofácil has an extensive network of specialized professionals who can assist depending on the specific situation, making the student’s and their family’s arrival and life in Spain as easy as possible.

Yes, the service includes unlimited calls with a lawyer. This can be very useful in situations such as disputes with a landlord, questions about rental or service contracts, employment-related matters if the student is doing an internship, or any other issue requiring legal guidance during their stay in Spain. Having direct access to a legal professional at no additional cost is a real advantage for a young person facing a new and unfamiliar environment.

The plan offers free access to dental consultations at a network of more than 1,600 dental clinics throughout Spain, along with discounts of up to 40% on dental treatments. This allows students to take care of their oral health without consultation fees and with significant savings if they need treatment, without having to purchase additional dental insurance or worry about finding a trusted clinic in an unfamiliar city.

The "Your Child Just Like at Home" service is designed specifically for individuals, particularly families with students in Spain. However, if your company needs assistance and well-being solutions for employees on assignment or in international mobility, Vivofácil has a specific category of corporate services with benefits tailored to business needs. You can explore all the options available in our business section or contact us at 900 877 977 to find the best solution tailored to your needs.

Yes, the "Your Child Just Like at Home" service is available throughout Spain, which is especially relevant given that international students may be located in any Spanish city. Both telephone assistance and the dental clinic network are available throughout Spain. For questions about the availability of specific professionals or in-person services in a particular city, we recommend contacting us at 900 877 977 to find the best solution tailored to your needs.

Unlike conventional insurance, this service is not limited to covering medical or civil liability contingencies. "Your Child Just Like at Home" is a comprehensive assistance plan that combines personal, medical, legal, dental, teleprotection, and pharmaceutical support in a single annual service. The human touch of the personal assistant available 24/7 and the "second mother" service make it a much more complete and personal solution, designed to support students in every aspect of their daily lives in Spain, not just in the event of occasional emergencies.

The service can be purchased directly through the Vivofácil website, allowing parents to manage everything from their home country without needing to travel or complete any in-person paperwork. The process is simple, and access to the service is activated once the purchase is complete. If you have any questions during the sign-up process or need help choosing the most suitable option, we recommend contacting us at 900 877 977 to find the best solution tailored to your needs.