Vivofácil's home-visit family doctor service provides you with a qualified general practitioner who travels to your home to examine you, diagnose the most common conditions and, where appropriate, prescribe the medication you need to obtain from a pharmacy. If, during the visit, the doctor determines that the situation requires another type of intervention at a medical centre, they will clearly explain the steps to follow. It is the ideal solution for those who need high-quality medical care without queues, travel or delays, whenever they need it.

Vivofácil's home-visit primary care service is designed for situations in which travelling to a health centre is an effort, a risk or simply an unnecessary waste of time: fever, flu-like symptoms, infections, mild or moderate ailments, an initial assessment of symptoms, follow-up care for common conditions, or care for elderly and dependent people who have difficulty travelling. It is also highly valued by families with young children or people recovering from an illness who prefer to receive personalised medical care in the comfort of their own home.

Once the request has been submitted, the family doctor can travel to the home within 6 hours to 3 working days, depending on the urgency of the situation and the customer's location. The service is available anywhere in Spain, on working days from Monday to Saturday until 2 p.m. For the most urgent cases during available hours, we recommend calling us on 900 877 977 so our team can arrange the appointment as quickly as possible.

Yes, the doctor who visits your home is a licensed and authorized professional who can prescribe medication if deemed necessary after examination and diagnosis. The prescription is issued on the spot, so you can go directly to the pharmacy to collect your treatment without arranging additional appointments or waiting. If you also have a Vivofácil supplementary medication home-delivery service, you can even avoid going to the pharmacy.

Yes, Vivofácil's home family doctor service provides coverage throughout Spain. In provincial capitals and large towns, service begins within 6 hours to 3 business days. In hard-to-reach areas, sparsely populated regions, or locations where travel is only possible by private vehicle, there may be variations in price or time frames. In such cases, we recommend contacting us at 900 877 977 to find the best solution for your needs before finalizing the contract.

Vivofácil's home family doctor service is provided on business days, from Monday to Saturday until 2 p.m. Special public holidays—such as December 24 and 31 after 3 p.m., December 25, January 1, and January 6—have specific rates with a surcharge. To request the service outside standard hours or find out about availability on special days, we recommend contacting us at 900 877 977, and our team will advise you on the available options.

The price of the home family doctor service varies depending on the option selected, the number of services contracted, and the autonomous region, as some prices may differ in Catalonia, the Basque Country, Navarre, and the Balearic Islands. The doctor's travel to your home is always free of charge for customers anywhere in Spain. To obtain the exact price tailored to your situation and location, we recommend contacting us at 900 877 977 to find the best solution for your needs.

The main difference is immediacy, convenience, and flexibility. With the public healthcare system, it can take days to get an appointment with a family doctor, and care always takes place at a health center. With Vivofácil, the doctor comes directly to your home within 6 hours to 3 business days, with no queues and personalized care. This is especially valuable when the patient cannot travel, when time is limited, or when more agile and private care is preferred. Vivofácil’s services complement public healthcare; they do not replace it.

Yes, Vivofácil offers a telephone medical consultation service to answer health questions immediately, without having to wait for an in-person visit. Through this service, you can consult healthcare professionals about symptoms, medication side effects, possible drug interactions, or any general medical questions. In addition, the Vivofácil Health and Care 24H service includes unlimited, immediate medical video calls with prescriptions. Both options complement the at-home family doctor service and provide comprehensive healthcare without leaving home.

Absolutely. The home medical assistance service is especially suitable for older people, dependents, or those with reduced mobility, for whom traveling to a healthcare center may be a considerable effort or even a risk. The doctor visits the patient at home, examines them in a familiar and comfortable environment, and can coordinate with the rest of Vivofácil’s services—such as the home medication delivery service or personal care—to provide comprehensive, uninterrupted care from the patient’s own home.

Vivofácil's at-home family doctor service is intended for individuals and their families. If you are interested in offering it as an employee benefit within an organization—for example, as part of a corporate health plan—Vivofácil has a dedicated business division with health and well-being solutions tailored to each type of company. You can explore this offering in the Business section of our website or contact us directly at 900 877 977 for advice with no obligation.

Vivofácil offers a comprehensive ecosystem of at-home medical and healthcare assistance. In addition to a family doctor, you can hire at-home nursing services for injections, wound care, and basic care; rehabilitative physiotherapy; home delivery from pharmacies; podiatry; speech therapy; psychology; pre- and postnatal care; nutrition; and 24/7 telecare. It also offers discounts at more than 2,300 specialized clinics and medical centers throughout Spain, with discounts of up to 50%. Everything is designed to give you and your family access to comprehensive healthcare without leaving home.

If, during the visit, the family doctor considers that the situation requires the intervention of another type of professional or more specialized care at a medical center, they will explain the next steps and available options in detail. Although Vivofácil's at-home family doctor service does not directly include managing referrals within the public healthcare system, Vivofácil has an extensive network of medical specialists and partner centers throughout Spain, offering discounts of up to 50%, which you can access in addition through other services on the platform.