Vivofácil’s telephone medical consultation service connects you immediately with healthcare professionals to resolve any medical questions from wherever you are, without travel or waiting in a waiting room. It includes unlimited consultations with a family doctor, pediatrician, psychologist, and nutritionist, all provided by doctors with extensive experience in their respective specialties. This is an annual paid service designed to ensure everyday health questions no longer take up your time and peace of mind, with the assurance of receiving genuine professional guidance with a single call.

Through Vivofácil’s telephone medical consultation service, you can access guidance from a family doctor, pediatrician, psychologist, or nutritionist. In every case, care is provided by a qualified doctor or specialist in the relevant field. This allows you to resolve a wide range of questions in a single call, such as which medication to take for a persistent cough, which vaccines are needed before an international trip, whether your child’s diet is appropriate for their age, or how to deal with an anxiety episode. For consultations concerning other, more specific specialties, we recommend contacting us at 900 877 977 for guidance on the available options.

Yes, if after the telephone medical guidance the professional considers it necessary to prescribe medication, they can send the electronic prescription by email so you can obtain the treatment from a pharmacy without having to attend an in-person consultation. This feature makes the service a truly comprehensive solution, combining the convenience of remote consultation with the possibility of receiving immediate treatment, and it can also be complemented by Vivofácil’s home pharmacy delivery service if you prefer not to travel.

Vivofácil’s telephone medical consultation service offers unlimited calls throughout the entire period of validity of the service. There is no maximum number of consultations or frequency-of-use restrictions: you can call as many times as needed to resolve any health-related question concerning family medicine, pediatrics, psychology, or nutrition. This is especially valuable for families with young children, people with chronic illnesses, or anyone who wants to always have access to a second professional opinion without relying on public healthcare waiting lists.

The main advantages of Vivofácil’s telephone medical guidance compared with in-person consultations are the time saved by eliminating travel, no queues or waiting, the ability to consult from anywhere in Spain, and the elimination of the risk of infection in shared waiting rooms. In addition, for questions that do not require a physical examination—such as medication side effects, drug interactions, dietary guidance, or emotional management—a telephone consultation offers exactly the same quality of guidance as a visit to a health center, with the immediacy that modern life demands.

Yes, Vivofácil’s telephone medical guidance service is available to anyone in Spain, regardless of their city or town, since it is a telephone service and therefore has no geographical restrictions. This makes it especially useful for people living in rural areas or small towns with limited access to specialists or where waiting times for a medical appointment are longer. For more information on how to activate and start using the service, you can call us at 900 877 977.

Vivofácil’s telephone medical consultation service offers annual and monthly payment options, with unlimited consultations included throughout the entire validity period. The price may vary depending on the autonomous community, as some prices may differ in Catalonia, the Basque Country, Navarre, and the Balearic Islands. To find out the exact rate for your profile and location, you can check the available options directly on Vivofácil’s website or call us at 900 877 977, where we will advise you, without obligation, on the option best suited to your situation.

The service works as simply as making a phone call. Once you have signed up, you can contact Vivofácil’s team of professionals to explain your medical query and you will be assisted directly by the appropriate specialist—a family doctor, pediatrician, psychologist, or nutritionist—depending on the nature of your question. You do not need to make an appointment in advance to resolve a one-off query; guidance is immediate. In addition, the service has a specialized call center for managing appointments if you need to schedule a consultation in advance or follow up on a specific case.

Yes. Vivofácil’s telephone medical consultation service expressly includes pediatric care, making it an especially valuable resource for parents of young children. You can consult a qualified pediatrician about nutrition, sleep, vaccinations, fever, common childhood symptoms, or any other health-related concern involving young children, immediately and without having to travel or wait for an appointment. It is an enormous source of reassurance for families who cannot always access a pediatrician in person when they need one.

Vivofácil’s telephone medical consultation service for individuals is designed for individuals and their families. If you are interested in incorporating this type of benefit into a corporate health and wellness program for employees, Vivofácil has a dedicated business division offering health and assistance solutions tailored to each type of organization. You can explore this offering in the Business section of our website or contact us directly at 900 877 977 for personalized, no-obligation advice.

Yes. In addition to telephone medical consultations, Vivofácil offers immediate, unlimited video consultations with doctors, without an appointment and with the option of receiving a prescription, included in plans such as Vivofácil Salud y Cuidados 24H and Vivofácil Family. These video consultations enable more comprehensive interaction with the doctor when the situation requires it, while retaining the convenience of receiving care from home. Both options—telephone and video consultations—complement each other to provide truly comprehensive remote healthcare coverage for the whole family.

Vivofácil’s telephone medical consultations are part of a much broader healthcare ecosystem. You can complement them with an at-home family doctor service for situations requiring an in-person examination, at-home nursing, pharmacy delivery in under 3 hours, physiotherapy, podiatry, psychology, nutrition, or speech therapy. You also have access to a network of more than 2,300 clinics and specialists offering discounts of up to 50% throughout Spain, as well as 24/7 telecare services with an SOS button. Everything is designed to give you and your family complete, efficient, high-quality healthcare without having to coordinate multiple providers.