It is an annual paid service that offers unlimited access to highly experienced psychologists by phone, without needing to make an appointment in advance or travel to a center. It is designed for people who prefer the convenience of speaking with a professional when it suits them best, without time or location barriers. Consultations are also completely anonymous, making it easier to discuss any topic freely and confidently from the very beginning.

Once you have subscribed to the service, you can request a consultation at any time: requests are available 24 hours a day, 365 days a year. Psychological support itself is available Monday to Friday from 9:00 a.m. to 8:00 p.m., except on national holidays. An experienced, licensed psychologist will assist you directly, providing guidance and support with whatever situation you need to resolve, with no limit on the number of calls during the service’s one-year validity period.

Vivofácil’s telephone psychological consultation service costs €99, is valid for one year, and offers unlimited use, making it a very accessible option compared with the usual cost of individual psychology sessions. For this amount, you can make as many consultations as you need over a full year, without paying for each call. In Catalonia, the Basque Country, Navarre, and the Balearic Islands, some prices may vary; for more information, you can contact 900 877 977.

Yes, one of the service’s key features is that consultations are completely anonymous. This means you can speak freely about any personal, emotional, or family situation without your identity being linked to the consultation. This privacy guarantee is especially important for people who are hesitant to take the step of seeking psychological help, as it removes one of the main barriers to accessing this type of support.

The service provides initial help, advice, and specialized psychological guidance for various situations, including anxiety, work-related or family stress, emotional difficulties, grief, relationship problems, managing major life changes, and any other circumstance affecting mental well-being. It does not replace in-person psychological therapy in more complex cases, but it is a quick and effective way to receive professional guidance when it is needed most. If you need a more in-depth approach, Vivofácil also offers in-person or online psychology services.

The main advantage is immediate accessibility: you do not have to wait weeks for an appointment, travel anywhere, or worry about where you are—you can call from home, work, or while traveling. This is especially useful for people with busy schedules who value addressing their emotional well-being needs without having to reorganize their day. In addition, the service is anonymous and calls are unlimited throughout the year, allowing for ongoing support at no extra cost.

Vivofácil’s telephone psychological consultation service is designed to provide guidance, advice, and initial psychological support for specific everyday situations. It is not intended to be a structured long-term therapeutic process, but rather a resource offering quick, ongoing access when situations require professional support. If your situation requires a more structured therapeutic process, Vivofácil also offers in-person psychology services at home or at a center, with psychologists who adapt to your needs and schedule.

Yes, as it is a fully telephone-based service, it is available throughout Spain regardless of where you are. There are no geographical limitations and no need to find a professional near your home. This makes it especially accessible for people living in small towns or areas with fewer psychological services, as well as for those who travel frequently and need continuity in their emotional support.

Telephone psychological consultations are an annual service offering unlimited, anonymous guidance by telephone, ideal for immediate, ongoing support without an appointment. By contrast, Vivofácil’s in-person psychology service includes structured sessions with a licensed psychologist at your home, at an affiliated center, or by video call, and is more focused on therapeutic processes with follow-up. Both options complement each other, and you can choose the one that best suits your circumstances and needs, or combine them according to the support you require.

Requests for the service can be made at any time, 24 hours a day, 365 days a year. Professional psychological support by telephone is available Monday to Friday from 9:00 a.m. to 8:00 p.m., excluding national public holidays. If you need support outside these hours in urgent situations, we recommend contacting us on 900 877 977 for guidance on the alternatives available through Vivofácil.

In its current format, this service is designed for individuals who want unlimited, immediate access to professional psychological guidance. If you are interested in offering emotional support as a wellness benefit for your company’s employees, Vivofácil has a dedicated Business category with services adapted to the corporate environment, which you can explore in the relevant section of our website.

You can purchase the service directly through the Vivofácil website, with a single annual payment of €99 that provides unlimited access to consultations throughout the year. If you have questions before signing up about how the service works, what types of situations it addresses, or how to activate it, you can call us free of charge on 900 877 977, and we will help you find the best solution tailored to your needs.