Vivofácil’s home pharmacy delivery service, also known as telepharmacy, is designed so that you do not have to travel to the pharmacy when you need it most. Vivofácil staff collect the prescription and payment for the medication at your home, purchase it from the pharmacy you choose, and deliver it directly to wherever you are, within a maximum of 3 hours from the time you submit the request. You can also request the purchase and delivery of parapharmacy products. It is the perfect solution for people who do not have time, are convalescing, or simply want to entrust this task to someone they trust.

Vivofácil’s home pharmacy delivery service guarantees delivery of the medication within a maximum of 3 hours from the time you make the call or submit the request. This makes it one of the fastest options available in Spain for receiving medication without leaving home. The exact time may vary depending on product availability at the chosen pharmacy and the customer’s location, but Vivofácil is always committed to acting as quickly as possible so that you are not left without anything when you need it most.

Yes, one of the main advantages of Vivofácil’s home pharmacy delivery service is that you can specify your preferred or regular trusted pharmacy for staff to collect your medication from. If you do not have a specific preference, Vivofácil will go to the pharmacy closest to your home to speed up delivery. The aim is for you to remain in control of where your medication is handled, without giving up the convenience of receiving it at home with no effort on your part.

If the medication you need requires a physical prescription, Vivofácil staff will first visit your home to collect both the prescription and the cash payment for the medication, and then go to the pharmacy to make the purchase. Once purchased, they will deliver it to the location you indicated. It is important to bear in mind that the price of the medication is always paid directly by the customer, since Vivofácil’s service fee does not include the cost of the medication, which must be paid in cash to the relevant pharmacy.

No, the price of Vivofácil's home pharmacy service covers only the handling and transport: collecting the prescription and money from your home, purchasing the medication at the pharmacy, and delivering it afterward. The cost of the medication is always paid by the customer and is determined by the pharmacy where it is purchased. The customer gives the cash to Vivofácil staff before the service so they can make the purchase without you needing to leave home at any point.

Yes, Vivofácil's home pharmacy service can be requested from anywhere in Spain. As with its other services, there may be variations in price or delivery times in hard-to-reach areas, sparsely populated areas, or locations where travelling is only possible by private vehicle. In such cases, we recommend contacting us at 900 877 977 before completing your purchase, so that we can find the best solution for your specific situation and location.

Yes, in addition to medication, Vivofácil's home pharmacy service also includes the purchase and delivery of over-the-counter pharmacy products. This includes everything from hygiene and personal care products, nutritional supplements, and basic medical supplies to any other item available at the pharmacy that you may need. It is particularly useful for older people, people with reduced mobility, or any situation in which travelling is inconvenient, allowing you to receive everything you need from the pharmacy at home, without exception.

Once you have purchased Vivofácil's home pharmacy service, you have a full year to use the services included in your purchase. This gives you the flexibility to use them when you actually need them, without pressure or immediate expiration dates. You can request the service whenever you need it throughout that year by simply informing Vivofácil when you need the service and which medications or products need to be collected.

Vivofácil’s home medication purchasing and delivery service offers several clear advantages: saving time by eliminating travel and queues, the assurance that the process will be handled without the risk of forgetting or making a mistake, and the peace of mind of knowing that your medications will arrive on time even if an unforeseen event occurs. It is especially valuable during recovery, illness, limited mobility, or simply when the pace of life leaves no time for these tasks. You can also choose your usual trusted pharmacy, maintaining control over where your medications are managed.

Yes. In addition to the independently contracted home pharmacy delivery service, Vivofácil includes telepharmacy in some of its comprehensive plans. For example, the Vivofácil Family plan includes unlimited home pharmacy delivery within less than 3 hours, 24 hours a day, and the Health and Care 24H service includes collecting medications from your regular pharmacy and delivering them in less than 3 hours. These plans also include €50 per year free of charge for purchasing medications priced individually between €4 and €20. If you need this service frequently, taking out one of these comprehensive plans may be more advantageous.

Vivofácil’s home pharmacy delivery service is aimed at individuals and their families. If you are interested in incorporating it into an employee benefits plan within an organization, Vivofácil has a dedicated division for businesses, offering personalized health and well-being solutions adapted to each type of company. You can explore this offering in the Business section of our website or contact us directly at 900 877 977 for advice with no obligation.

Yes, Vivofácil’s home pharmacy delivery service is part of a complete home healthcare ecosystem. You can combine it with at-home family doctors, home nursing, physiotherapy, podiatry, psychology, nutrition, and more. You can also access telephone medical consultations and immediate, unlimited medical video consultations with prescriptions. All these services are designed to provide you and your family with comprehensive, efficient, high-quality healthcare without having to leave home or manage multiple providers.