Vivofácil’s comprehensive home assistance service is a complete long-term care and companionship solution designed to enable older, dependent or ill people to continue living in their own homes with complete safety and well-being. It goes far beyond occasional hourly care: it includes staff selection, contract administration, unlimited home-delivered medication and a dental plan, among other services.

This service is designed for older and dependent people who wish to remain at home without giving up personalised, high-quality care, as well as for people who are ill or recovering and need ongoing support in their daily lives. It is also ideal for families who work and cannot take on the care of an older relative alone, but want to ensure they have a fulfilling, well-organised life at home. Ultimately, it is for anyone who values the peace of mind of knowing that their loved ones are cared for by trusted professionals without having to move them into a residential care home.

Vivofácil adapts its in-home care service to each family’s specific needs. The live-in option involves the professional living in the home, including accommodation and meals, and is ideal for cases requiring continuous, 24-hour care. A full-time live-out option is also available, in which the caregiver comes to the home during working hours without staying overnight. Both options cover weekdays, from Monday to Friday and Saturdays until 2 p.m., under the 38-hour-per-week arrangement. To find out the exact rate for your situation, we recommend contacting us at 900 877 977.

The price of Vivofácil's comprehensive in-home assistance service varies depending on the selected arrangement—live-in or live-out—the number of hours per week, and the specific needs of the person receiving care. Travel by the professional to the client's home is always free anywhere in Spain. Prices may vary in hard-to-reach or sparsely populated areas. Public holidays are also not included in the base price and incur an additional charge. To receive a personalized quote tailored to your specific situation, we recommend contacting us at 900 877 977 so we can find the best solution for your needs.

Vivofácil directly provides the service: all its caregivers are professionals directly employed by the company under Spain's General Social Security Scheme, not self-employed workers or external intermediaries. This represents a fundamental guarantee of quality, safety, and continuity of service, since Vivofácil assumes full legal and employment responsibility for its team. In addition, all professionals have civil liability insurance. Hiring Vivofácil means being certain that the person entering your home has been selected, employed, and supported by a company with more than 25 years of experience.

Caring for an older person at home with Vivofácil allows them to remain in their usual surroundings, surrounded by their belongings, routines, and loved ones, which significantly contributes to their emotional well-being and quality of life. Compared with a residential care home, in-home care provides completely personalized support adapted to the person's own pace, without the rigid protocols of a communal facility. Aging at home avoids the stress of adapting to an unfamiliar environment, helps maintain independence, and facilitates close contact with family. For those who value independence and life in their own home, Vivofácil's service is the perfect alternative to residential care.

Vivofácil carries out a thorough selection process to identify the professional who best meets the specific needs of each person and family. The caregiver's experience, personal profile, and the specific circumstances of the person receiving care are taken into account to achieve the best possible compatibility. Once the professional has been assigned, the service includes a 3-month guarantee with unlimited replacements: if, for any reason, the caregiver is not a good fit or has to leave the service, Vivofácil carries out a new selection at no additional cost. We also handle all the administrative management of the contract.

No, telecare with technological equipment is not included in the comprehensive home assistance service, although you can contract it separately as one of our services.

There are various home assistance companies in Spain, but Vivofácil stands out as a direct provider with more than 25 years of experience, over 3,500 employees registered with Social Security, and coverage throughout Spain. Unlike platforms that act as intermediaries between families and self-employed caregivers, Vivofácil assumes full legal and employment responsibility.

Yes, Vivofácil provides its personalized comprehensive assistance service throughout Spain, both in major cities such as Madrid, Barcelona, Valencia, and Seville and in smaller municipalities. Travel by the professional to the client's home is always free for the client anywhere in the country. In areas that are difficult to access or sparsely populated, there may be variations in prices or in the time required to assign a professional. If you have questions about availability in your specific locality, we recommend contacting us at 900 877 977 to find the best solution tailored to your needs.

Processing an application under the Dependency Act is not included in the comprehensive home assistance service, but you can contract it separately. Call us at 900 877 977 and we will help you with whatever you need.

Yes. In addition to older adults and dependent people, the service is also available for caring for patients who need continuous assistance at home. Vivofácil professionals are trained to help with the patient’s daily needs, from hygiene and feeding to emotional support and unlimited in-home medication management. It is especially suitable for situations involving chronic illness, prolonged recovery, or any circumstance in which the person needs constant support but prefers—or needs—to remain in their own home.

Vivofácil’s comprehensive home assistance service is intended for individuals and their families. If you are interested in introducing this type of benefit in a corporate setting—for example, as part of an employee work-life balance or care plan for employees with dependent family members—Vivofácil has a dedicated business division offering customized solutions tailored to each organization’s needs. You can explore this offering in the Business section of our website or contact us at 900 877 977 for advice with no obligation.

Vivofácil has предусмотрed this scenario in its terms of service. If the caregiver takes sick leave, during the first 15 days we charge the agreed amount plus the cost of a replacement professional, if applicable. From day 16 onward, only the Social Security costs incurred by Vivofácil for the employee on sick leave are charged, so the client does not have to pay for a service they are not receiving. This transparent and clear policy protects families and ensures that care for their loved one is never neglected, with the peace of mind of knowing exactly what is charged in each situation.