Care for people at home or in hospital

Vivofácil's home or hospital care service is a comprehensive, personalized solution designed to accompany and assist older adults, dependent people, or convalescent patients, both in their own homes and during hospital stays. Vivofácil's team of professionals helps with everyday activities such as getting up, personal hygiene, preparing and serving meals, performing household tasks, and providing companionship during hospitalization or recovery. All staff are registered with the Social Security system and have civil liability insurance, so you can have complete confidence in the person caring for your loved ones.

Vivofácil's home or hospital care service has a minimum of 3 consecutive hours per service. After that, you can freely choose the number of hours that best suits your situation: 5, 6, or more hours, depending on your family member's needs. This flexibility allows the service to be adapted to specific situations such as postoperative care, convalescence, or a one-off hospital stay, without long-term commitments you do not need at that time.

The standard rate for the hourly home or hospital care service is €19.58 per hour during working hours (Monday to Friday from 7 a.m. to 10 p.m. and Saturdays from 7 a.m. to 2 p.m.). There is also a holiday rate, which applies on Saturdays from 2 p.m. onward, Sundays, and public holidays, as well as a night rate for the period from 10 p.m. to 7 a.m. Customers with the Vivofácil PRIME plan can access the reduced price of €15.27 per hour. Special days such as December 24 and 31 (from 3 p.m. onward), December 25, and January 1 and 6 have higher rates; we recommend contacting us at 900 877 977 for details.

Yes, Vivofácil offers its in-home or hospital care service throughout Spain, both in large cities and smaller towns. The service can start within 6 to 48 hours on business days in major cities and large population centers, and within up to 72 hours in smaller localities. In hard-to-reach or sparsely populated areas, prices and time frames may vary; in that case, we recommend contacting us at 900 877 977 to find the best solution tailored to your needs.

Hiring a private caregiver through Vivofácil is simple and completely safe. Vivofácil directly selects and employs all its professionals, who are registered under the General Social Security Scheme and have verified experience caring for older or dependent people. You do not have to search for or manage anything: we make a personalized selection for each client, and if the assigned professional does not meet your expectations, we arrange an immediate replacement. You can start the process by calling 900 877 977 free of charge.

Yes, Vivofácil's service covers both in-home care and companionship and assistance during hospital stays. If a family member is hospitalized and needs additional support beyond what the facility's healthcare staff provides, our professionals can be present to offer companionship, help with mobility, assistance with basic needs, and emotional support. This is a particularly valued solution in postoperative or prolonged recovery situations, where the presence of a trusted caregiver makes a significant difference.

Vivofácil professionals who provide in-home care for sick people can assist with a wide range of daily activities: help getting up and going to bed, personal care and hygiene, meal preparation and serving, light household chores, and companionship both at home and when traveling to the hospital or other facilities. Each service is tailored to the specific needs of the person receiving care, ensuring personalized attention with the warmth of someone who cares as if they were part of the family.

Yes, Vivofácil has caregivers available Monday through Sunday, including public holidays, so your loved ones are never left without care. Working hours are Monday through Friday from 7 a.m. to 10 p.m. and Saturdays from 7 a.m. to 2 p.m. Outside these hours, on Saturdays, Sundays, and public holidays, a different rate applies. This continuous coverage throughout the 365 days of the year is especially reassuring for families who work and cannot always be present.

Vivofácil guarantees the immediate replacement of the assigned professional if they do not meet your expectations or those of your family member at any time. As Vivofácil is the direct employer of all its caregivers, it also handles replacements in the event of illness or unforeseen circumstances, so the service is never interrupted. In addition, all staff have liability insurance for any incident, providing families with an additional layer of peace of mind.

Once the service has been requested, Vivofácil guarantees that care will begin promptly. In major cities and large population centers, the usual timeframe is between 6 and 48 hours on business days. In smaller towns, this may extend to up to 72 hours. If your situation requires an urgent response, we recommend contacting us at 900 877 977 to assess the available options and arrange the assignment as quickly as possible.

Yes, Vivofácil’s personal care service is available 24 hours a day, 365 days a year. You can book hours during different time slots—daytime, afternoon, or nighttime—according to your family member’s needs, covering situations such as convalescence, postoperative recovery, chronic illness, or any circumstance requiring continuous specialized assistance. For long-term care needs or more intensive arrangements, we also offer comprehensive home assistance services, which you can explore on our website.

Vivofácil’s home or hospital personal care service is aimed at individuals who need care for their relatives. If you are interested as a company—for example, to offer it as an employee benefit or to manage care for groups—Vivofácil has a dedicated section for businesses with solutions tailored to corporate needs. You can explore this offering in the Businesses section of our website or contact us directly at 900 877 977.

When choosing a company for private sick care, it is essential to make sure that staff are hired directly and registered with Social Security, have verifiable experience and civil liability insurance, and that the company offers replacements in the event of any unforeseen circumstances. Vivofácil meets all these criteria: with more than 25 years of experience, over 3,500 professionals, and coverage throughout Spain, it is one of the most reliable options for caring for older people, dependants, or patients, both at home and in hospital.

Yes, Vivofácil provides its at-home sick care service in Madrid and in all other provincial capitals and major cities in Spain, with the fastest start times—between 6 and 48 hours on working days. We also provide coverage in smaller towns, where the wait may be up to 72 hours. If you are unsure about availability in your specific area, we recommend contacting us at 900 877 977 to confirm coverage and find the solution best suited to your situation.

The hourly care service at home or in hospital is ideal for one-off or recurring situations that require support for a limited number of hours per day, with a minimum of 3 hours per service. Comprehensive home assistance, on the other hand, is designed for needs of greater duration and intensity, with professionals providing longer shifts on an ongoing basis. Both options share the same quality standards, staff hired directly by Vivofácil, and coverage throughout Spain. If you are unsure which option best suits your situation, you can call 900 877 977 and we will advise you with no obligation.