We offer care and remote assistance services to everyone, throughout Spain.

The staff are employed directly by us. We handle the selection process, checking their references, registering them with Social Security, and managing their holidays. In addition, they all have civil liability insurance.

Go to vivofacil.com and purchase the service you want, all 100% online.

Say goodbye to cash: you can pay for everything online using three payment methods.

1. Bizum: valid for all our services except those with a recurring monthly payment.
2. Card: valid for all services.
3. PayPal: valid for services without a recurring monthly payment.

Once you complete your purchase, you will receive a confirmation email. You can activate the service from your personal dashboard under “Service activation,” describing in as much detail as possible what you need. You can also write to us at info@vivofacil.com or call us toll-free at 900 877 977.

The service is usually provided between 6 and 72 hours after booking.

If you would like to make a booking outside our usual time frames, call us toll-free at 900 877 977 and contact us before requesting the service.

It depends on the service. Some require a minimum purchase of 3 hours, which must be used in a single service. You can check the applicable minimum on each product page.

You have up to 14 calendar days to withdraw from the contract and request a refund of your purchase, without having to provide any reason.

We have a customer service team available 24 hours a day, 7 days a week.

No. Our staff do not bring cleaning products; you must provide them. If you prefer, ask us before booking the service, and the person who comes to your home can purchase them for you, with you paying the cost of the products.

We try to ensure that the same person always comes, although we cannot guarantee this 100% due to circumstances beyond our control and that of the staff themselves.

We provide service throughout Spain, in every city and town.

Monday to Sunday, from 7:00 a.m. to 10:00 p.m.

No. The cleaning service includes household cleaning, not childcare. If you need someone to clean your home, choose the cleaning service; if you need someone to care for your children, choose the childcare (nanny) service.

Household chores are not included, but we do ensure that the children are perfectly cared for at all times, meeting all their needs.

You have two options: the hourly care service or the We Care for You at Home service, designed for people who need long-term care or live-in staff.

Yes. The person can accompany you wherever needed: to a medical appointment, a check-up, or for other errands.

This can always be done as long as the car has all its documentation up to date, including its roadworthiness certificate. We will arrange the appointment, collect the car, take it to the inspection, and leave it wherever you tell us.

It depends on the service you choose: there are several options, and each one is explained in the product description.

Before booking a service at a center, contact us on the toll-free number 900 877 977 or write to us at info@vivofacil.com and we will confirm the available centers in your area.

Use the search bar at the top of the website. If you still cannot find it, call our customer service team free of charge at 900 877 977 or write to us at info@vivofacil.com with your request.

As a Prime member, you get discounts of up to 40% on all our services. The fee is €9.98/month or €99/year, with two months free. You will also receive priority service and unlimited service addresses, which also benefit from your discounts.

The minimum subscription period is one year. You can pay monthly or make a single annual payment and benefit from a two-month discount.

Follow the link we sent you by email while signed in with your email address and password. You can also do this from your personal dashboard, under Prime → «Update payment method».

Update your details using the link in your email (while signed in) or from your personal dashboard, under Prime → «Update payment method».

Write to us at info@vivofacil.com or call us on our toll-free number 900 877 977, available 24 hours a day, 7 days a week.