We have been caring for people for 25 years. We are the first Spanish company providing private personal assistance services at home, founded in 1999 under the name Alares by Javier Benavente Barrón.
Vivofácil Life
39,90 €
/mes
You need me—I’m the best gift of your life. I’m a trusted assistant for you and the person who lives with you. You can call me 24 hours a day. I help and listen to you at all t...
You need me—I’m the best gift of your life. I’m a trusted assistant for you and the person who lives with you. You can call me 24 hours a day. I help and listen to you at all times. I offer you unlimited immediate assistance with all your daily tasks, do your online shopping, and provide instant medical, psychological, and legal consultations without an appointment and with no limit, in-home assistance and accompaniment to hospitals or consultations free of charge, 24-hour unlimited home pharmacy service throughout Spain, and much more. In addition, you have the world’s best telecare service for you and the person who lives with you with two devices to choose from: a watch, pendant, landline unit, or mobile phone.
Feel freer, safer, and more independent than ever with me. All with the guarantee of Vivofácil, with 25 years of experience.
Paco is our 100% personalized service for people aged 66 and over
It will give you peace of mind and security, and make you feel more independent and free than ever.
What does the “Paco, the best gift of your life” service include?
- Personal assistant to help you with medical appointments, medication reminders, online shopping, gift purchases, restaurant reservations, travel, administrative procedures, and more, with no limit.
- 8 consecutive hours of in-home assistance per year for personal hygiene, accompaniment to the hospital, medical appointments, shopping, meal preparation, house cleaning, or ironing during convalescence. Minimum service duration: 3 consecutive hours.
- We do your shopping and deliver it to your home during convalescence or illness (from the 8 annual hours of in-home assistance).
- Unlimited 24-hour medical care via video calls and immediate telephone calls. No appointment required and with a medical prescription. Unlimited.
- At-home or in-center specialist treatments (nurses, physiotherapists, psychologists, podiatrists, speech therapists...). 4 sessions per year upon medical recommendation.
- Dental network with more than 2,300 clinics with discounts of up to 40% on treatments throughout Spain.
- Receive a second medical opinion from the best international professionals.
- €50/year FREE toward the purchase of medications costing a minimum of €4 and a maximum of €20 per item.
- You have the world’s best telecare service for you and the person who lives with you with a complete social and health profile, medical and clinical data, the medications you are taking, and information about family members, friends, and neighbors, to manage any emergency situation as quickly and effectively as possible.
- Immediate updating of data: when you change medication, travel, or change any other information, press the button on your device to notify our assistance center of the changes.
- 2 FREE devices to choose from: watch, pendant, or landline unit with an emergency button, geolocation, and an emergency call to the central service for you and the person who lives with you.
- WORLDWIDE 24-HOUR TELEPROTECTION (SOS button) from your smartphone, with GPS location tracking of your mobile phone. Global emergency management anywhere in the world with mobile coverage. Includes the user’s social and health profile, with a direct connection to Vivofácil’s 24-hour emergency center. For children, young people, adults, seniors, and other people at risk (pregnant women, children, people with disabilities, ...). FREE for the whole family.
- Vehicle inspection: Taking your vehicle for its inspection. FREE for 1 vehicle. You only pay the fees.
- Workshop service: taking your vehicle in and collecting it. FREE for 1 service/year.
- In a second home: 1 general cleaning/year or preparation for moving in. FREE for 1 service/year lasting 4 hours.
- TRANSFER: From the airport or station to your second home or hotel, with a scheduled return. FREE for 1 service/year.
- VIP LOUNGES at airports. 2 free visits each year.
- DIGITAL ERASURE: Removal of personal data from Spanish Internet platforms or platforms where legal action can be taken in Spain.
- ONLINE NOTARIAL WILL: Inheritance and living will, with legal advice and signing before a notary FREE of charge.
- DEPENDENCY AND DISABILITY PROCEDURES: Processing of dependency benefits or disability status.
- Home pharmacy service in under 3 hours, wherever you are, unlimited and available 24 hours a day. Unlimited.
- 75% discount on the retail price for the selection of in-home caregivers (Pay €213, save €637 per process).
- PERSONAL TRAINER: at a center or at home (during or after convalescence, within the following 15 days). Individual assessment, recommendations, and personal training. 2 FREE sessions/year. 10% discount on the retail price for additional sessions.
- Legal assistance with no limit and a will with a notary.
- Unlimited calls with a psychologist.
- Unlimited calls with a nutritionist.
- 8 hours for FEEDING PETS AND WALKING DOGS: Your pets will always be well cared for by Vivofácil caregivers. You have 8 hours per year, with a minimum service duration of 2 hours. Travel to your home is FREE.
- 24-hour VETERINARY CLINIC network throughout Spain, with in-clinic care and discounts of up to 40%.
- 24-hour CONSULTATIONS WITH VETERINARIANS by phone, chat, or video: unlimited consultations and immediate assistance.
- We’ll find the best places for AT-HOME PET GROOMING.
- PET GPS LOCATION AND TRACKING DEVICE.
- We’ll help you find the perfect dog trainer.
- MY 24-HOUR PET ASSISTANT: Search for daycares/kennels, animal behaviorists, holiday accommodation, transportation information, document management, registrations, vaccinations, funeral services and comparisons, and searches for nutritionists, trainers, photographers, ...
- LAWYERS: SPECIALIZED LEGAL ASSISTANCE FOR PETS: Monday to Friday, 9:00 a.m. to 6:00 p.m. Unlimited and immediate consultations by phone.
- 24-HOUR HOME DELIVERY OF MEDICATIONS FOR PETS: We go to your home, collect the money, purchase the medication from your nearest pharmacy or veterinary clinic, and deliver it to your home or wherever you are. 4 services per year.
- 24-HOUR HOME IT AND TECHNOLOGY assistance. Online, by phone, or remotely (by connecting to your device), and in person if the issue cannot be resolved through the previous channels. FREE and unlimited.
- ADMINISTRATIVE PROCEDURES: All kinds of procedures, duplicate documents, information, registration, Social Security card, health card... Everything FREE; you only pay any applicable fees and shipping costs if necessary.
- Unique discounts in the Vivofácil.com store if you need help with your pets, grandchildren, and more…
Once you have purchased the service, you will receive an email with a URL and a unique, exclusive activation code. If you have any questions, call us completely free of charge at 900 877 977 or email us at tienda@vivofacil.com
Frequently asked questions
We answer your questions about Vivofácil
Choose a section to view the questions that interest you.
Who are we?
We offer care and remote assistance services to everyone, throughout Spain.
The staff are employed directly by us. We handle the selection process, checking their references, registering them with Social Security, and managing their holidays. In addition, they all have civil liability insurance.
How does Vivofácil work?
Go to vivofacil.com and purchase the service you want, all 100% online.
Say goodbye to cash: you can pay for everything online using three payment methods.
- Bizum: valid for all our services except those with a recurring monthly payment.
- Card: valid for all services.
- PayPal: valid for services without a recurring monthly payment.
Once you complete your purchase, you will receive a confirmation email. You can activate the service from your personal dashboard under “Service activation,” describing in as much detail as possible what you need. You can also write to us at info@vivofacil.com or call us toll-free at 900 877 977.
The service is usually provided between 6 and 72 hours after booking.
If you would like to make a booking outside our usual time frames, call us toll-free at 900 877 977 and contact us before requesting the service.
It depends on the service. Some require a minimum purchase of 3 hours, which must be used in a single service. You can check the applicable minimum on each product page.
You have up to 14 calendar days to withdraw from the contract and request a refund of your purchase, without having to provide any reason.
We have a customer service team available 24 hours a day, 7 days a week.
Available services
No. Our staff do not bring cleaning products; you must provide them. If you prefer, ask us before booking the service, and the person who comes to your home can purchase them for you, with you paying the cost of the products.
We try to ensure that the same person always comes, although we cannot guarantee this 100% due to circumstances beyond our control and that of the staff themselves.
We provide service throughout Spain, in every city and town.
Monday to Sunday, from 7:00 a.m. to 10:00 p.m.
No. The cleaning service includes household cleaning, not childcare. If you need someone to clean your home, choose the cleaning service; if you need someone to care for your children, choose the childcare (nanny) service.
Household chores are not included, but we do ensure that the children are perfectly cared for at all times, meeting all their needs.
You have two options: the hourly care service or the We Care for You at Home service, designed for people who need long-term care or live-in staff.
Yes. The person can accompany you wherever needed: to a medical appointment, a check-up, or for other errands.
This can always be done as long as the car has all its documentation up to date, including its roadworthiness certificate. We will arrange the appointment, collect the car, take it to the inspection, and leave it wherever you tell us.
It depends on the service you choose: there are several options, and each one is explained in the product description.
Before booking a service at a center, contact us on the toll-free number 900 877 977 or write to us at info@vivofacil.com and we will confirm the available centers in your area.
Use the search bar at the top of the website. If you still cannot find it, call our customer service team free of charge at 900 877 977 or write to us at info@vivofacil.com with your request.
Vivofácil Prime
As a Prime member, you get discounts of up to 40% on all our services. The fee is €9.98/month or €99/year, with two months free. You will also receive priority service and unlimited service addresses, which also benefit from your discounts.
The minimum subscription period is one year. You can pay monthly or make a single annual payment and benefit from a two-month discount.
Follow the link we sent you by email while signed in with your email address and password. You can also do this from your personal dashboard, under Prime → «Update payment method».
Update your details using the link in your email (while signed in) or from your personal dashboard, under Prime → «Update payment method».
Contact
Write to us at info@vivofacil.com or call us on our toll-free number 900 877 977, available 24 hours a day, 7 days a week.
Do you still have questions?
Our customer service team is available 24/7 to help you.
