Vivofácil's home pharmacy delivery service, also known as telepharmacy, is designed so that you do not have to travel to the pharmacy when you need it most. Vivofácil staff collect the prescription and the cost of the medication from your home, purchase it from the pharmacy you choose, and deliver it directly to wherever you are, within a maximum of 3 hours from when you make the request. It is the perfect solution for people who do not have time, are recovering from illness, or simply want to entrust this task to someone they trust.

Vivofácil's home pharmacy delivery service guarantees delivery of the medication within a maximum of 3 hours from the time you make the call or request. This makes it one of the fastest options available in Spain for receiving medication without leaving home. The exact time may vary depending on product availability at the selected pharmacy and the customer's location, but Vivofácil is always committed to acting as quickly as possible so that you have everything you need when you need it most.

Yes, one of the main advantages of Vivofácil's home pharmacy delivery service is that you can specify your preferred or usual trusted pharmacy so that staff can collect your medication there. If you do not have a specific preference, Vivofácil will go to the pharmacy closest to your home to speed up delivery. The goal is for you to remain in control of where your medication is handled, without giving up the convenience of receiving it at home without any effort on your part.

If the medicine you need requires a paper prescription, Vivofácil’s staff will first visit your home to collect both the prescription and the cash amount for the medicine, and then go to the pharmacy to make the purchase. Once it has been purchased, they will deliver it to the location you specified. It is important to note that the customer always pays for the medicine directly, as Vivofácil’s service fee does not include the cost of the medication, which is paid in cash to the relevant pharmacy.

No, the price of Vivofácil’s home pharmacy service covers only the handling and transportation: collecting the prescription and money from your home, purchasing the medicine at the pharmacy, and delivering it afterward. The cost of the medicine is always paid by the customer and is determined by the pharmacy where it is purchased. The customer gives the cash to Vivofácil’s staff before the service so they can make the purchase without you having to leave home at any point.

Yes, Vivofácil’s home pharmacy service can be requested from anywhere in Spain. As with its other services, there may be variations in the price or delivery times in hard-to-reach areas, sparsely populated regions, or locations that can only be reached by private vehicle. In these cases, we recommend contacting us at 900 877 977 before completing your purchase, so we can find the best solution tailored to your specific situation and location.

Once you have purchased Vivofácil’s home pharmacy service, you have a full year to use the services included in your purchase. This gives you the flexibility to use them whenever you actually need them, without pressure or immediate expiration dates. You can request the service whenever you need it throughout that year, simply by telling Vivofácil when you need the service and which medicines or products need to be collected.

Vivofácil’s home medication purchasing and delivery service offers several clear advantages: saving time by eliminating travel and queues, the security of knowing that the process will be handled without the risk of forgetting or making a mistake, and the peace of mind of knowing that the medications will arrive on time even if an unexpected issue arises. It is especially valuable during recovery, illness, limited mobility, or simply when the pace of life leaves no time for these kinds of tasks. In addition, you can choose your usual trusted pharmacy, retaining control over where your medications are handled.

Yes. In addition to the home pharmacy service contracted independently, Vivofácil includes telepharmacy in some of its comprehensive plans. For example, the Vivofácil Family plan includes unlimited home pharmacy delivery within less than 3 hours, 24 hours a day, and the Health and Care 24H service includes collecting medications from your usual pharmacy and delivering them in less than 3 hours. These plans also include €50 per year free of charge toward the purchase of medications priced individually between €4 and €20. If you need this service frequently, it may be more advantageous to contract one of these comprehensive plans.

Vivofácil’s home pharmacy service is intended for individuals and their families. If you are interested in incorporating it into an employee benefits plan within an organization, Vivofácil has a dedicated business division offering personalized health and well-being solutions tailored to each type of company. You can explore this offering in the Business section of our website or contact us directly at 900 877 977 for advice with no obligation.

Yes, Vivofácil’s home pharmacy service is part of a complete ecosystem of healthcare at home. You can combine it with an at-home family doctor, home nursing, physiotherapy, podiatry, psychology or nutrition, among other services. You can also access telephone medical consultations and immediate, unlimited medical video calls with prescriptions. All these services are designed to provide you and your family with comprehensive, fast, high-quality healthcare without having to leave home or manage multiple providers.