We have been caring for people for 25 years. We are the first Spanish company providing private personal assistance services at home, founded in 1999 under the name Alares by Javier Benavente Barrón.
Frequently asked questions
We answer your questions about Vivofácil
Choose a section to see the questions that interest you.
Who are we?
We offer care and remote assistance services to everyone throughout Spain.
The staff are hired directly by us. We handle the selection process, check their references, register them with Social Security, and manage their holidays. In addition, they all have civil liability insurance.
How does Vivofácil work?
Go to vivofacil.com and purchase the service you want, entirely online. You can then activate it by calling the toll-free number 900 877 977 or by writing to info@vivofacil.com.
Say goodbye to cash: you can pay for everything online using three payment methods.
- Bizum: valid for all our services except those with recurring monthly payments.
- Card: valid for all services.
- PayPal: valid for services without recurring monthly payments.
Once you complete your purchase, you will receive a confirmation email. You can activate the service from your personal dashboard under “Service activation,” describing what you need in as much detail as possible. You can also write to us at info@vivofacil.com or call us toll-free at 900 877 977.
The service is usually provided within 6 to 72 hours of purchase.
If you want to make a booking outside our usual time frames, call us toll-free at 900 877 977 and contact us before requesting the service.
Yes. The minimum purchase is 3 hours, which must be used in a single service.
You have up to 14 calendar days to withdraw from the contract and request a refund of your purchase, without needing to provide any justification.
We have a customer service team available 24 hours a day, 7 days a week.
Available services
No. Our staff do not bring cleaning products; you must provide them. If you prefer, ask us before booking the service, and the person who comes to your home can buy them for you, with you paying the cost of the products.
We try to ensure that the same person always comes, although we cannot guarantee this 100% due to circumstances beyond our control and that of the staff themselves.
We provide services throughout Spain, in any city or town.
Monday to Sunday, from 7:00 a.m. to 10:00 p.m.
No. The cleaning service includes household cleaning, not childcare. If you need your home cleaned, choose the cleaning service; if you need someone to care for your children, choose the childcare service (nanny).
Household chores are not included, but we do ensure that children are perfectly cared for at all times, meeting all their needs.
You have two options: the hourly care service or the We Care for You at Home service, designed for people who need long-term care or live-in staff.
Yes. The person can accompany you wherever needed: to a medical appointment, a check-up or other errands.
This can always be done as long as the car has all its documentation up to date, including its MOT. We will arrange the appointment, collect the car, take it for its MOT and leave it wherever you indicate.
It depends on the service chosen: there are several options, each explained in the product description.
Before booking an in-centre service, ask us by calling the freephone number 900 877 977 or write to us at info@vivofacil.com and we will confirm the available centres in your area.
Use the search bar at the top of the website. If you still cannot find it, call our customer service team free of charge at 900 877 977 or write to us at info@vivofacil.com with your request.
Vivofácil Prime
As a Prime member, you get discounts of up to 40% on all our services. The fee is €9.98/month or €99/year, with two months free. You will also receive priority support and unlimited service addresses, which also benefit from your discounts.
The minimum subscription period is one year. You can pay monthly or make a single annual payment and benefit from a two-month discount.
Follow the link we sent you by email while signed in with your email address and password. You can also do this from your personal dashboard, under Prime → “Update payment method”.
Update your details using the link in your email (while signed in) or from your personal dashboard, under Prime → “Update payment method”.
Contact
Write to us at info@vivofacil.com or call us on the freephone number 900 877 977, available 24 hours a day, 7 days a week.
Do you still have questions?
Our customer service team is available 24/7 to help you.
